Happy Holidays from Public Mobile!

By david | Posted December 24th, 2011

It’s that time of year, when people reflect on the year that was. Here at Public Mobile 2011 was a great year for us, and we’d like to thank you, our customers, for that. We are very grateful and would like to wish you and your family the very best of this Holiday Season and on into 2012.

Just a couple of quick notes that might help you over the next two weeks:

Did you get a Public Mobile phone in your stocking this year? You can follow these steps on or after Dec. 24th to set up your phone and get talking!

If you received a Grab and Go phone, follow the instructions in the package. Grab and Go phones are identified by Grab and GO stickers on the packaging.

If you received a phone purchased at a store, but not yet activated:

  1. Insert and charge the battery for your new phone. Once fully charged, turn the phone on.
  2. Check your signal bars to be sure you are in the coverage area.
  3. Dial *228 and then press SEND (the green phone icon). The Max and 762, because they are Android Smartphones are slightly different, you should press the Android.
  4. Listen for a voice message confirming you are set up.

Our regular Call Centre hours have been adjusted with the holidays over the next two weeks. Here are the hours we will be open:

  • Saturday December 24th: 9am – 6pm
  • Sunday December 25th: Closed
  • Monday December 26th: 9am – 5pm
  • Tuesday December 27th – Friday December 30th: 9am – 9pm
  • Saturday December 31st: 9am – 5pm
  • Sunday January 1st: Closed
  • Monday January 2nd: 9am – 9pm

Remember that you can make payments online or through our IVR system 24 hours a day, 7 days a week. Just visit PublicMobile.ca or call 1 877 999 5055 and follow the instructions.

Best wishes for the holidays, and for the New Year!

6 months of FREE service: contest winners announced!

By david | Posted December 15th, 2011

Back in October, as a way of saying thanks to our customers in Ontario and Quebec we ran a contest for a chance to win 6 months of free service! There were over 200 winners whose names were randomly drawn, and all the winners have now been contacted – congratulations to those lucky winners! Here is a list of the names that were drawn:

Georges F., Sean A., Ann W., Samantha B., Modesto Ramon C., Hon-Wah W., Sukhwinder S., James W., Melanie S., Caroline L., Marvin M., Swran G., Stephanie L., Manigat H., Kumanatasan P., Bachir G., Reginald D., Harpinder S., Ernise D., Vendel O., Carlos M., Tyrone B., Lourdes R., Laszlo N., Sukhjit P., Pierren M., Andrei M., Pierre D., Prasanth J., Linda R., Peter P., Rajkumar B., Adam K., William C., Steven B., Jeyabarathy K., Anna Caroline F., Jude T., Noor A., Thuy H., Renee B., Randy D., Steven S., Alexis G., Coriolani L., Diane H., Jeyakumar S., Hail K., Marie-Lourde D., Brandon N., Sanjeev K., Miriam T., Brian G., Joan H., Pumba S., Tina R., Jasvir S., Teresa B., J. D., Gurinder S., Kathleen H., Jacqueline D., Sean C., Lily T., Rose F. , Seung Ki K. , Kay W., Marcia J., Thangalaxumy U., Keyvens J., Saroja S., Danel F., Jorge C., Dominic L., Bernard B., Yvette F., Gilbert H., Sameerah S., Mario C., Jorge P., Aaron C. , Joseph M. , Sean N., Lawerence B., Li J., Jean P., Patrick J., Dennis P., Mee Ling T., Andrew S., Raj K., Ben G., Adjoa D., Nahid B., Hong C., Carlos P., Janet V., Marlene G., Ragini J., Joan D., Min L.,  Avtar R., Sergio M., Nishaan S., Hilary T., Kokulavani B., Kim M., Nasar E., Ben T., Tarandeep S., Franco V., Rahul S., Baldev Singh G., Justin E., Stephen G., Amandeep K., Hadrien D., Kelly L., Anne P., Leyton F., Loraine B., Tolio C., Rehana M., Ihosvany Perez J., Lisa Z., Olga R., Maria M., Theresa V., P.P., Zhao Lin H., Henry L., Gerald J., Sydney W., Richard P., Mohamed K., Gunaseelan K., Roy P., Santhiya K., Lorrie B., Stephen O., Danny R., Kupelian H., Nicola H., Dawn H., Caroline D., Walter V., Kam Hung N., Cordell B., Joanne J., Larry W., Rachel M., Claudia F., Alejandro G., Szot K., Kiros T., Not Provided., Stephane M., Natalyia R., Talia E., Pablo M., Shawn M., Kristen D., Jenabou B., Daniella A., Vincent B., Khalil J., Naila B., Padraig J., Lenore V., Santa A., Jonathan R., Vanessa W., Jaspreet Singh A., Jasmeet K., Elsie C., Ilda H., Silvana M., Pierre F., Sherwin P., Kenneth G., Ken R., Hassan T., Anicet Z, Vanessa D., Hani S., Candice M., Sandra N., Kathia V., Francoise O., Gosselin D.

Thanks to everyone for participating and keep an eye out for future contests!

Guy Lafleur attends our Grand Opening in Châteauguay

By david | Posted December 13th, 2011

What a weekend in Châteauguay! Public Mobile’s newest store is now open and we brought hockey legend Guy Lafleur along to celebrate.

The event was a huge success, with over 250 excited hockey fans in attendance. We handed out cards so that fans could get an autograph although many brought their own memorabilia for Guy to sign! He was also happy to pose for photos with some of our lucky customers.

Have a look at our album on Facebook to see photos of the event!

Public Mobile’s Gift to Hockey Fans!

By david | Posted December 6th, 2011

For those in and around Châteauguay, Public Mobile is arriving in your neighborhood this weekend, and bringing Guy Lafleur with them!

Meet the hockey legend at the new Public Mobile store Grand Opening in Châteauguay this Sunday December 11th from 1-2:30pm. Hockey fans will have the chance to take photos with him and get some autographs.

You will also be a fan of what Public Mobile has to offer! While you’re there for the party, pick up an Android Smartphone and enjoy unlimited talk, text and data plus unlimited long distance in Canada for only $35 a month for 6 months!

The new store is located at Centre Régional Châteauguay, 200 boulevard d’Anjou – http://g.co/maps/fzt4d.

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Affordable Android Smartphones are here

By david | Posted November 17th, 2011

Ask and you shall receive! In response to the overwhelming requests for affordable smartphones, Public Mobile is pleased to introduce two new Android Smartphones, the MAX and the ZTE N762. With our new Android Smartphones, you can surf the web, send an email, download an app, play a game and connect with friends on Facebook – all for less!

When you purchase a new Public Mobile Android Smartphone, you’ll get unlimited talk, text and data for only $45! No contracts and no fine print. If you purchase your new Android phone before December 31st, you can take advantage of a special limited-time only introductory offer.

And the celebration doesn’t stop there: we’ll throw in a free Roots leather case, a $29.99 value, with any Public Mobile Android Smartphone purchase before November 27th!  For more details on our data plan and our special offers, click here. And to learn more about our new Android Smartphones, visit our website.

You could WIN 6 months of FREE service!

By david | Posted October 18th, 2011

To say thanks for being a customer, we’re giving you a chance to win FREE service for 6 months. Simply make your payment in October at a store, by phone or online, and you’ll be automatically entered to win. We’ll announce one winner per store in November. Good luck!

Contest Rules

Say hello to low per minute overseas long distance.

By david | Posted October 7th, 2011

We’re very excited to offer Public Mobile customers with friends and family overseas another way to talk with per minute overseas long distance! This new feature is convenient, easy and offers affordable rates to the 17 countries including Bangladesh, Brazil, Cuba, Haiti, Lebanon, Pakistan, Sri Lanka and the Philippines. For a complete list of countries available on a per minutes basis and be sure to check in frequently we’ll be adding new countries over time!

If you’re an existing Public Mobile customer, you are automatically able to use per minute overseas long distance! Just make sure to top off your Wallet to ensure that you have sufficient funds. It’s that easy.

Rates are subject to change without notice so please check our website for current rates prior to placing per minute overseas long distance calls.

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We’ve expanded our roaming coverage in a BIG way!

By david | Posted September 30th, 2011

In March we introduced our 15¢-per-minute voice roaming to help you talk when outside our unlimited coverage area while paying the lowest roaming price in Canada.

We have another big announcement: on September 16th, we launched our extended roaming coverage to offer our current and future customers increased access to Public Mobile when out of our unlimited coverage area. Now Public Mobile customers have the freedom to talk and text across Canada more than ever before thanks to our expanded coverage in Eastern Canada and complete coverage of the Quebec City-to-Windsor corridor.

The coverage map found on our website outlines the recent full extension in detail but here are a few major highlights:

Quebec- increased coverage along the north and south shores of the St. Lawrence River. Coverage along Hwy 175 to Chicoutimi, Jonquiere and Lac St.Jean.

Ontario – increased coverage in southwestern Ontario, west of Lake Simcoe and north into cottage country along highways 400, 69 and 17.

Newfoundland – now has coverage across parts of the southeastern corner and following Highway 1 across the island to the west coast.

Nova Scotia – the majority of the province is now covered including Halifax, Amherst, Truro, Windsor, Yarmouth and much of the island of Cape Breton.

Prince Edward Island – The entire island!

New Brunswick – Includes Fredericton, Moncton and Saint John and Hwy 2 throughout the province.

Alberta – Coverage includes Edmonton,Calgary, Red Deer, Lethbridge and Medicine Hat.

British Colombia – Expanded coverage in the northeastern corner of the province.

Check out our updated coverage map

Should you have any more questions about roaming, please visit the roaming portion of the ‘Support’ section.

Facebook and Twitter now at your fingertips!

By david | Posted September 23rd, 2011

Good news for customers with the unlimited Canadian, U.S. and international text messaging feature: incoming and outgoing Facebook and Twitter text message updates are free when in Public Mobile’s unlimited coverage area, if you find yourself on the road, incoming messages are free and outgoing messages will only cost you $0.15.

Subscribing from your phone is quick and easy.

For Facebook:

  1. Text ‘F’ to 32665 (FBOOK)
  2. You will receive a confirmation code
  3. Log in to your Facebook account online using a computer
  4. Under the ‘Account’ tab at the top of the screen, select ‘Account Settings’ from the menu
  5. Select ‘Mobile’ from the left menu bar
  6. You will be prompted to type in the confirmation code you received in the text message.

For more information on Facebook shortcodes, please visit www.facebook.com

For Twitter:

You can subscribe to Twitter via text messaging in two ways:

  1. Online
    • Sign up for a Twitter account online at www.twitter.com
    • To set up Twitter via text messaging, go online and enable the text messaging service.  Instructions are located in the account settings under the “Mobile” tab.
  2. On your phone
    • Send the word START to the short code 21212.
    • You will receive a text message instructing you to text SIGNUP to create a new Twitter account, or to reply with your user name from your account created online at www.twitter.com
    • If you already have a Twitter account reply with your user name and password to subscribe.
    • If you wish to sign up for a Twitter account reply SIGNUP. You will receive instructions on how to pick a user name and password.

For more information on how to connect with your friends, post and use Facebook and Twitter short codes from your Public Mobile phone follow the link

More ways to pay!

By david | Posted September 14th, 2011

We’re always thinking of ways to help you save time and money, which is why we’re happy to announce that you now have   two more ways to pay Public Mobile. We’ve added both an online payment method and a IVR payment method allowing you to pay from the comfort of your home at any time of the day.

For online payments you simply log in using your phone number and PIN to make one-time or recurring payments with your Visa or Master Card.

For IVR payments, you just need to dial *611 from your Public Mobile phone and follow the step by step instructions to pay with your credit card.

We invite you to log in to your account and explore the new feature here: https://www.publicmobile.ca/pmconsumer/dashboard/login?lang=en

A recap of our Back to School tips

By david | Posted September 12th, 2011

For many of our customers this time of year signals the beginning of Back to School season. And that usually goes hand in hand with Back to School shopping: a new wardrobe, new shoes, new school supplies and countless other things. To help you keep your budget on track, we’ve been posting useful tips on our Facebook page throughout the week. If you missed them or need to consult them once again, here they are:

Top 5 Back to School Budget Tips for Parents Presented by Public Mobile

1. Have a game plan

Make a list of all Back to School items that you think your child will need. This will help control your spending and ensure that you stay on top of your budget.
2. Shop alone

The best way to stick to your list is to shop alone. This will help avoid a cart full of unnecessary items and separate the wants from the needs.
3. Recycle supplies

Re-use what you can. If the binder, backpack or pencil case are all still in good shape, don’t toss them in the garbage just yet. See what supplies you have from last year and salvage what you can.
4. Prepare lunches

This is a great way to satisfy your wallet and your children’s appetites. There are tons of great recipe ideas online that are affordable, healthy and delicious!
5. Choose a cell phone that’s right for you

What can really make your heart stop is your child’s mobile phone bill. To avoid any surprises, do your research and buy a plan that is right for you. Public Mobile offers a wide variety of unlimited and affordable mobile phone services with no contracts or credit check.

Come join Public Mobile at the Week-ends du Monde festival!

By david | Posted July 15th, 2011

Last Saturday and Sunday Public Mobile participated in the Week-ends du Monde Festival at Parc Jean-Drapeau, an event that brings together Montreal’s diverse cultures through music, dance, and gastronomy. We had such a great time that we’re returning this weekend too!
Over 100,000 people were in attendance last weekend and we are expecting to meet a lot more of you this time so please stop by our booth to say hello!
Public Mobile’s tents are scattered across the four different festival sites, celebrating different communities each day.

For a full schedule of this weekends events follow this link.
Don’t miss out on this great experience!

Special Festival Deal

And we brought some special deals with us too! Public Mobile will be giving away free C78 phones at the Week-ends du Monde Festival when you sign up for our $35 plan or another plan with additional features equaling to $39 or more.

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Public Mobile at Toronto’s ‘Taste of Little Italy”!

By david | Posted July 13th, 2011

Public Mobile was one of the proud co-sponsors of the “Taste of Italy” event that took place on College Street in Toronto over the weekend of June 18th.

The 12th edition of the event was a huge – and delicious – success! Approximately 200,000 people were in attendance, all of them there to connect with the community and to take part in cultural activities. 45 local restaurants provided samples of their finest lasagna, lamb skewers, meatball sandwiches and fresh crêpes. The event also featured performances from aboriginal, jazz and independent musicians adding to the lively atmosphere!

What makes this kind of event particularly special for us is that we get to connect with the community, meet new people and learn more about what matters to them.

If you attended the ‘Taste of Little Italy’ event, please write in and tell us about some of the highlights!PUM62_COLLAGE_JULY6

Save $10 off your phone purchase

By david | Posted July 8th, 2011

Starting this weekend take an additional $10 off any phone when you purchase our $24 talk plus text or $35 Canada-wide talk plus text plan – drop by your nearest store to get more information.

$10 off promo

Pack up your home phone for good!

By david | Posted June 30th, 2011

It’s that time of year! July 1st,also known as Moving Day in Montreal, is fast approaching and we want to help ease some of the inevitable stress that comes along with it!

Our $15 unlimited talk plan is cheaper than a landline! So pack up the old landline and enjoy the convenience of a cell phone. Plus, there are no hidden fees and you can keep your current phone number when you make the switch. It’s that easy. So say goodbye to your old home phone – and hello to Public Mobile.

In case you haven’t seen our latest ads around town, scroll down to take a peek.

Photo premier camion avec publicité Public mobile

We’re celebrating our one-year anniversary in Montreal!

By david | Posted June 25th, 2011

This month marks one year since we began offering service in the Montreal region!

Public Mobile has certainly grown in more ways than one in the past year and we want to thank our team of dedicated employees and loyal customers who have played a big part in allowing us to remain competitive in the Canadian telecom industry.

Over the last year, the Company has grown in Montreal and has expanded off the island into the South Shore and parts of Laval with services provided and community outreach programs.

Our company continues to grow and so does our desire to make a difference in the communities we service. Public Mobile has been adamant about supporting youth and making a difference in its areas of business. In Montreal alone, the Company has been sponsoring 58 local soccer teams in an effort to improve children’s health and encourage fitness from an early age. Public Mobile also gave away 5,000 back to school supply kits for elementary and high school students in an attempt to provide school supplies to children who might otherwise go without.

We’ve said it once – ok, maybe more than once – and we’ll say it again: we are committed to finding ways of making talking affordable and available to Canadians everywhere. This past year was just the beginning so stay tuned!

Get your unlimited on

By david | Posted June 17th, 2011

Thanks to everyone who sent in their shots for the new campaign! Casting is now closed. Stay tuned for our new campaign coming soon.

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Let’s talk about a career in advertising.

If you’ve seen Public Mobile’s advertising campaign you know that we’d rather show super people than supermodels. And our new campaign is no different. Except this time, we’re giving you a chance to be a part of it.

Here’s what you need to do:

  • Send a photo of you, in your best ‘Unlimited’ pose, to iwanttobeunlimited@publicmobile.ca. Make sure we can see you clearly in the picture. From the waist-up would be perfect.
  • Include your first and last name, your phone number and the city you live in.
  • The photograph you submit will not be used, under any circumstances, without your permission. All submissions will be permanently erased once the final selection is made.
  • Persons under 18 will require parental consent to participate in the photo shoot.
  • We’ll contact you to let you know if you’ll be included in this upcoming campaign.
  • If you are included, we’ll contact you to provide all the details you’ll need to know about what happens next.

Thank you so much for wanting to be a part of this great campaign. We’ll talk to you soon.

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We’ve officially launched the ZTE C76 phone!

By david | Posted June 3rd, 2011

Announcing our new web and email friendly phone, the ZTE C76! The second phone to join our line-up of affordable data devices, the C76 is a slim candy bar phone with all the features you need without getting locked into a contract.

  • Email and web friendly
  • Text messaging (SMS)
  • 2.0” display
  • Bluetooth®
  • Speakerphone
  • Audio player
  • Battery Life:
    • Talk time: 220 mins
    • Standby time: 220 hrs

Follow the link (http://publicmobile.ca/pmconsumer/phones/phoneDetail?phoneId=ZTEC76) to learn more.

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Continuing to extend our network!

By david | Posted June 1st, 2011

We’ve recently extended our coverage to more areas across Quebec and Ontario. In Quebec our network coverage now includes Repentigny, Terrebonne, Blainville, and St-Eustache. In Ontario, we’ve expanded our network to include Milton and Georgetown.

In addition, thanks to the feedback we’ve received from customers we have now updated our coverage map to highlight areas where we expect to begin service in 2011.

To see our new and improved coverage, click here!

We’re celebrating our one-year anniversary in Toronto!

By david | Posted May 27th, 2011

Yesterday marked a full year since we launched service in Toronto, Ontario and expanded into the Greater Toronto Area, servicing a network from Hamilton to Oshawa. We are very proud of the progress that our company has made in the past year and, more importantly, of the relationships we’ve built with our customers and employees.

Your commitment and support, as well as our own, has allowed us to stay competitive in this challenging market and to provide you with plans and products that truly make it possible for everybody to talk.

We also feel very fortunate to have been involved with youth programs in communities we service. To date we’ve sponsored 120 local soccer teams, donated 5,000 back-to-school kits to elementary and high school students, as well as supporting community initiatives with phones, monthly phone service and charitable donations.

But it doesn’t end there. With a successful first year under our belt, we are more motivated than ever to continue changing our country’s telecommunications industry for the better. As Public Mobile’s CEO Alek Krstajic said, “we serve the needs of hard-working Canadians and we’re always looking for new and exciting ways to give back to the communities that have been a constant source of support.”

On behalf of everyone at Public Mobile, thank you.

We’re all abuzz.

By david | Posted April 20th, 2011

We’re happy to announce the arrival of our data service as well as our first data phone

Now Public Mobile customers can enjoy unlimited email for $5/mo with the new BUZZ™ device. BUZZ is an affordable and – if we do say so ourselves – stylish data-capable wireless phone with a full QWERTY keyboard for easy texting and emailing. No contracts. No activation fees.

It’s unlimited email at an unbeatable price. Yet another way that Public Mobile is bringing real unlimited alternatives to more Canadians.

For more info about the Buzz, click here.

For more info about the $5 unlimited email feature, click here.

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We want to change the Canadian cellphone industry. For good.

By david | Posted March 31st, 2011

Today we’re announcing the launch of our $15 unlimited plan. And we’re thinking it’ll do us all a world of good.

Canadian cellphone users have been held hostage for years. We have been paying outrageous fees for telecommunication services. It’s always been Public Mobile’s mission to change this. Today we have.

With a straightforward $15 a month plan there is now a real alternative to prepaid cards. No more counting minutes, topping up or standing in line. And no more paying up to 40 cents a minute.

And now, cutting the cord on our home phones is possible. Which would mean we could stop paying ludicrous 40-year old charges like ‘Touch-Tone’ or crazy made up fees like ‘network access’ on long distance plans.

Could this be more than just a new rate plan announcement? Maybe it could be about us deciding to enrich our communities instead of making three big companies richer. We like that idea. So we are launching our Public Good initiative. Starting today, we will donate $10,000 to local charities for every 10,000 new customers who join Public Mobile. To kick things off, we are donating to the Because I am a Girl charity run by Plan Canada.

We think that this way, we all win. For good.

To get inspired, watch our video here.

Learn more and read the full press release here.

To learn more about Because I am a Girl, you can visit their website at http://www.becauseiamagirl.ca.

You can also watch the Girl Effect video at http://www.girleffect.org/video.

Or visit their Facebook page at http://www.facebook.com/becauseiamagirlcanada.

Public Mobile grows in Ontario!

By david | Posted March 24th, 2011

We’re happy to announce that we’re continuing to expand further east to better serve the Greater Toronto Area! Our network growth now provides coverage that stretches from Hamilton to Oshawa including the communities of Pickering, Ajax, and Whitby.
We’re looking forward to your visit to one of our 12 new locations and showing you what great deals we have to offer.

New locations include:

Ajax
o 66 Harwood Ave. S.
o 65 Kingston Rd. E. – inside Money Mart
o 465 Bayly Str.eet W. – inside Money Mart

Whitby
o 153 Brock St. N.
o 965 Dundas St. W.

Pickering
o 1360 Kingston Rd. – inside Money Mart

Oshawa
o 199 Wentworth St. W.
o 68 King St. W.
o 50 Taunton Rd. E.
o 419 King St. W. – opening soon
o 470 King St. W. – inside Money Mart
o 1411 Highway 2 – inside Money Mart

For more information about the launch in these areas please follow the link below to read the full press release.
http://publicmobile.ca/pmconsumer/pressReleases

    Roaming with Public Mobile

    By david | Posted March 17th, 2011

    If life is taking you on the road, Public Mobile has good news for you: Our network is now larger. We have expanded our network and have added roaming, making it possible for you to talk and text while you’re traveling outside of our Unlimited Coverage Area.

    Our roaming works on a pay-per-use basis, so you will only be charged when you use the service. Here are the steps to set up roaming:

    1. Dial *228 when in the Public Mobile network area to update your phone. Public Mobile has sent out an automatic update via the network, but in some cases your phone might not have received it.
    2. Some money in your Public Mobile wallet before leaving town. Existing customers can call *611 and have a one-time $5 credit applied to their account to get started with roaming.

    Public Mobile’s roaming charges are 15¢/minute, the lowest price in Canada, and will allow you to call any destination in Canada or the United States. For incoming calls, the same roaming charges of 15¢/minute apply and allow you to accept calls from Canada, the United States or international destinations. If you have text messaging, you will be able to receive unlimited free text messages while roaming and will only be charged 15¢ for any messages you send.

    You can choose to roam by setting your phone to ‘automatic’. Instructions are available here or you can call *611 from your Public Mobile phone for assistance from our contact centre.

    Our roaming coverage area includes major cities in both Ontario, Quebec, Nova Scotia, Manitoba, Alberta and British Columbia.

    For more information on roaming, consult our February 28th blog post on the subject.

    Not free…but even closer.

    By david | Posted March 4th, 2011

    Get all the talk and text you want for only $25 a month.  Plus, for this weekend only, March 4th, 5th and 6th, we are including 3 months of free overseas long distance.  That gives you unlimited long distance calling to 45 countries around the world.

    To recap, here’s what is included in this exclusive weekend offer:

    • $10 off our real unlimited talk and text plan
    • Free Canadian and U.S long distance
    • Free voicemail
    • A $5 roaming credit
    • And free overseas long distance for 3 months!

    Click here to find a Public Mobile store near you.