We’ve had some questions recently on where Public Mobile fits in the mobile phone marketplace, and where we see ourselves in the future. We are hard at work building a business for value-conscious customers who are not well served by the current incumbents. We want to build a company that customers, our employees and our investors can be very proud of.
We also asked the question to Alek, and here’s what he had to say on where he sees Public Mobile in 5 years.
Tags: 5 years from now, Alek, at work, cell phone, CEO, future, mobile, public mobile, team | Posted in People and Places
OK, so there’s the answer to one of my questions. You are not going to be competing with the incumbents.
So what about my 2nd question. Although you spoke about where you see yourself in the future 5 years down the road, you do not speak to what you said in the debate, close to the end of 12 minutes where you said that basically selling out is the better business plan. What was that all about?
Hi Alek ,
I am pleased to note that Public mobile , a new company that wants to make it more affordable for more people to talk.
By offering unlimited talk and text for a flat rate, so no matter what, you always pay the same amount every month is really presentable . The main point that There are no credit checks, no contracts will surely hit the market . Is there any cheaper plan without Text option ?
Looking forward to speak to you .
yash
Guys,
I am really interested to get a mobile from you but if you don’t launch anytime soon this period I have to take a plans from the others. So far I saw a lot of blah blah from you but nothing palpable. Do you finally have a launch date?
Hi Yash – thanks for the question. For launch, we’ll have the flat-rate talk and text plan, and we’ll certainly consider adding a talk only plan if there is interest.
Hello,
I have been looking at your launch/future coverage map and I must say GREAT JOB! in providing us with that info. The other new entries into the market have chosen to not release that info. I like it!!
With that though, I do have a few questions about your coverage.
1. Since the band you purchased was largely unchallenged, why didn’t Public Mobile seek coast to coast spectrum?
2. Your coverage map shows a 2010 launch in Toronto, Pickering/Oshawa by the end of 2010 and only a “future coverage” for Peterborough without Lindsay area being considered. Why? Hwy 407 will soon be connected to the 115 and in the near future hwy 35 from Lindsay to the split will be 4 lanes. This is a heavily traveled route. Why leave out Lindsay?
Thank you for your time.
FedUp
good to see more companies making good use of video and youtube. Looks and feels right.
Greg Timothy
onetrackmind.ca
I wish you much success in 2010. From a consumer’s perspective, I share this with you:
Your customers and potential customers need to know they are being listened to, so please read their input and respond.
Your service must be reliable – a cheap phone is worthless unless it works – 24/7
Your plan (and our bill) has to be consistent – no surprises.
The first new entrant in to the world of cellular (WIND) has messed up virtually every aspect of their launch. Their store staff use Rogers phones because WIND phones don’t work in malls!! Their coverage shifts continually and they forgot to train retail staff.
Please, please don’t make all the same mistakes as WIND. Launch when YOU are ready and make it work. You will only get ONE chance to make a first impression and the recent mess created by WIND is your opportunity to excel. Good luck!!!
Happy New Year Michael. Thanks for your comment.
We recognize the importance of the consumer not having any surprises. Our plan is to make everything as straightforward as possible so consumers enjoy dealing with and trust Public Mobile.
Launching a mobile phone service is no simple task, the Public Mobile team is testing our network, handsets and distribution and support systems extensively, because like you say ‘You will only get ONE chance to make a first impression’.
Thanks again for your comment and your interest in Public Mobile.
Hi Alek,
Exciting times for you indeed. Do you have a internal real estate department who handles site selection for your network, offices and stores? I would like to be of service to you as you expand your network.
Ron
i dont know if you will want to publish this comment. in the 2 months that i have been with public mobile i have had so many issues with your network. i have called to complain almost every second day- nothing improves. your customer service is terrible.- i can tell they are simply getting a salary to read annoying responses from a manual. who ever heard of a cell phone company not having a technical support department for its clientelle. i get about 20 to 30 dropped/lost calls per day no matter where i am. this has been a huge dissappointment , i feel noone at public mobile is able to make the necessary changes to improve a very poor netwrk- oh and by the way – people in cote des neiges use cell phone – so why is the reception so bad??????? when i ask customer service[and i use the term loosely lol] they say there are a lot of apartment buildings – lame excuse !!!! i feel as if i have been taken advantage of
Hi Wendy, we have sent you an e-mail using the e-mail address you sent us. We sincerely apologize for the experience you had and would like to help solve it.
Dear Alek Krstajic
A very upleasant experience with your public mobile’s false advertisement of 45 countries unlimited calling and one of them is Australia landline, when I am calling my sister the voice says this number is not cover in the plan. Whereas it is the landline in the city of Perth in Western Australia. I tried my best to explain again and again to your employess over the phone, but it was like talking to a brick wall. I am a customer since March 6 2011 and is still frustrated about the mistake which I made, switching from Koodo mobile to Public mobile. Please help me out with this. My public mobile # is [edited out]. My postal address is [edited out]. Email address is [edited out]
Please help me out with this.
Kind regards
Irshad Maghrabi
Your Customer since March 6 2011
Hey PM, last night the hour changed and went 1 hour forward. well, unlike other companies the phone do not change automatically.
This morning i had set my phone alarm to wake me up, however i woke up late (cause u have to physically restart the phone for the time change to take effect).
I have had other phones from other companies and their phones would do it. not a big deal..but just a hickup..
Hi Alek Krstajic
I would personally like to thank Jason John O’Rourke, associate, customer operations who took the ownership to resolve my issue, you are just blessed to have this wonderful person in your esteemed organisation as an asset.
Best Regards
Irshad Maghrabi
Thanks for your comment Roger. It’s been forwarded to the network team.
Hi Public Mobile
How names your Buzz phone can hold. As all your phones hold 500 contacts but you have not mention the details of Buzz.
Regards
Hi, I am a public mobile customer. I have paid money for the current month. Yesterday I have discussed about one service issue with public mobile customer service agent on phone. The agent tried to help me and said that one of the service about which I was discussing is initiated again. I was happy. After that two hours later when I tried to call my friend, I found that they suspended my all phone services without informing me or without giving me any notice. This is a prepaid services and I have already paid for this month. I don’t know how they can suspend my services after collecting enough money for the current month and without informing me. This is horrible. I am not able to use my phone.
Customer…did you try calling customer service back?
We are all human, we make mistakes. There is a good chance that’s all that happened. The rep you spoke with might have made a small mistake. No reason to panic or start getting all paranoid that Public Mobile is out to rip you off. Call them and find out what happened
I have the Max Smartphone and having problems with Skype – when I make an outbound call, at best it takes about 20 rings before the called number starts to ring.
Your technicians need to look at the settings issue on your phones and on your phone network to solve this issue.
I am tired of being told by your tech support that PM does not do the support on Skype and we have to talk to Skype themselves!!!!!
On a positive note, PM offers a great service at an excellent price!
They are right though. Tech support is there to support Public Mobile nd Public Mobile issues…not Skype issues. Do you know how much work it would be for ANY cell company to support all apps on teh market place? There are over 270 000 apps on the market place. If it doesn’t work that well or takes an extra minute for someone to answer…big deal. Suck it up, you still have unlimited calls through Public Mobile. It’s not like you are going to get charged any extra for the call to take an extra minute
John F – you are very reasonable, like your “shut-em up style!