Posts Tagged ‘network’
By david | Posted September 14th, 2011
We’re always thinking of ways to help you save time and money, which is why we’re happy to announce that you now have two more ways to pay Public Mobile. We’ve added both an online payment method and a IVR payment method allowing you to pay from the comfort of your home at any time of the day.
For online payments you simply log in using your phone number and PIN to make one-time or recurring payments with your Visa or Master Card.
For IVR payments, you just need to dial *611 from your Public Mobile phone and follow the step by step instructions to pay with your credit card.
We invite you to log in to your account and explore the new feature here: https://www.publicmobile.ca/pmconsumer/dashboard/login?lang=en
Tags: IVR, network, online, payment, public mobile, Update | Posted in Our coverage, Plans and Features, Support | 7 Comments »
By david | Posted August 20th, 2010
Here’s the latest news from our network team and what they have accomplished in the last week.
The Montreal network had a number of neighbourhoods and areas see improved coverage. They include:
- Dorval (east of the airport): intersection of Griffith St. and McArthur St., Onesime-Gagnon.
- Riviere-des-Prairies: on Saint-Jean-Baptiste Blvd. near Perras Blvd, and on Armand Chaput Ave. (south of RDP).
- St-Pierre City & Montreal-West: Sherbrooke St. West and Westminster Ave.
- North of Verdun: Rozel St. between Charlevoix St. and D’Hibernia St.
- Bout-de-I’lle: Notre-Dame St. East and Raoul Jobin St.
- LaSalle (south west)
- Saint-Laurent (west of Vertu): Muir St.
In Toronto, the site which experienced a minor construction delay went live earlier this week and will cover the area north of Downsview Park.
Thanks for all your blog comments in the past week – we really appreciate them.
Tags: dorval, LaSalle, montreal, network, Riviere-des-Prai, Rivière-des-Prairies, Saint-Laurent, St-Pierre, toronto, Verdun | Posted in Our coverage | 7 Comments »
By david | Posted August 13th, 2010
Our Montreal network team was able to complete a number of sites this week, so you should see further improved reception. Here’s a list of what they were able to accomplish
:
- East of Anjou: Pierre-Bernard Blvd. and De Forbin-Janson St., Yves-Prevost Blvd. and Azilda Av.
- Eastern of Saint-Laurent: Authier St. and Bourdon St.
- LaSalle: northern part of Newman Blvd. and from Hwy 20 to De la Verendrye Blvd. (North-South) and De Monk Blvd. to Dollard Av. (East-West)
- North of Outremont: Marie-Anne St. East and Marquette St.
- Cote-des-Neiges & NDG: Mariette Av. between Fielding Av. and Somerled Av.
- NDG: from Queen Mary to Upper Lachine Road (North-South) and Cavendish to LaVerendrye Blvd. (South-West, North-East)
- Villeray-Saint-Michel-Parc-Extension: Robert Blvd. and 24th Av.
In Toronto, the team has been out working on the areas east, west and north of the city as we prepare to expand our network coverage this fall. Currently we are doing everything from site acquisition to construction to testing of new sites that have been powered up.
We hope these updates are helpful to you and that you’re seeing improvements in these areas.
Please keep the comments coming, we’ll do our best to incorporate your feedback into how we build and tweak the network.
Tags: Anjour, Côte-des-Neiges, LaSalle, montreal, NDG, network, Outremont, Parc-Extension, Saint-Laurent, Saint-Michel, toronto, Update, Villeray | Posted in Our coverage | 13 Comments »
By david | Posted August 6th, 2010
In Montreal in the last week, we’ve added equipment in the following areas to improve reception:
- Riviere-des-Prairies: we expanded coverage in many areas of RDP such as: Gouin Blvd. East and Alexis Carrel Avenue, 87th Av. and 4th St., Maurice-Duplessis Blvd. and 50th Av., 3rd St. and 63rd Av., on De la Riviere des Prairies Blvd. between the 7th St. and La Martiniere St., 71th Av. between 5th St. and 6th St.
- Montreal-East: Marien Av. and De Montigny St.
- Dorval (near the airport): Saint-Francois Rd. and Vanden Abeele St.
In the upcoming 2 weeks, we’ll be adding more sites that will improve coverage in NDG, St-Pierre City and LaSalle.
As for Toronto, we are continuing to work on the sites mentioned last week. Construction issues delayed these sites from being turned on this past week, but issues are now resolved and completion of these sites is close.
We’re continuing to work to expand and improve our coverage and we hope you’re noticing a difference. Please keep the comments coming as we do forward them on to the network team.
Tags: dorval, LaSalle, montreal, montreal-east, NDG, network, RDP, Rivière-des-Prairies, St-Pierre, toronto, Update | Posted in Our coverage | 6 Comments »
By david | Posted July 30th, 2010
In Toronto this past week, the Lawrence Avenue and Keele Street site was completed. Over the next coming weeks, we have sites at Finch Avenue and Dufferin Street which will help with coverage at the north end of Downsview Park and Rogers Road and Dufferin Avenue which will improve coverage for the residential area surrounding that intersection.
As for Montreal, here are the areas that we’ve added network equipment in the last week to improve reception:
- Saint-Henri: St-Jacques St. and Highway 15 – site will provide coverage up to Highway 15 south all the way to the intersection of Highway 20/720 in the east
- West of Saint-Pierre City: Boyer Ave. and Des Erables St.
- North of Hampstead: MacDonald Ave. and Plamondon Ave.
- Town of Mount Royal: Henley Ave. & Dovon Ave. and Graham Blvd.
- East of Longue-Pointe: La Fontaine St. and Emile-Legrand Ave.
- East of Pointe-aux-Trembles: Prince-Albert St. and 16th Avenue
- Southeast of Vertu: Lebeau Blvd.
- Montreal-East: Gouin Blvd. East, between Paul Dufault Ave. and Alexis Carrel Ave.
- South of Tetreaultville: De Bruxelles St. and La Fontaine St.
Next week, our work will focus on the areas of northern Boulevard Newman in LaSalle, NDG, and Montreal-West into St-Pierre City.
Tags: montreal, network, reception, toronto | Posted in Our coverage | 10 Comments »
By david | Posted July 16th, 2010
In Toronto, the network construction team has also been working hard to enhance our coverage. Here’s what they’ve been able to accomplish in the last week:
- Bloor St E and Parliament – coverage in the St. Jamestown area, improving coverage around the intersection of Bloor Street and Parliament and the southern sections of Rosedale
- Sheppard Ave East and Kennedy Rd – the Agincourt section of Toronto, and east of Highway 404 and North of Highway 401
- Queen St and University Ave – In building coverage in downtown Toronto, and enhance the coverage at the University/Wellington intersection
The next areas we’ll be working on include the following:
- Yonge Street and Gardiner Expressway – along the Gardiner Expressway, and in-building coverage in the commercial buildings that line Queens Quay and Yonge Street.
- Lawrence Avenue and Keele Street –Weston area, and along Keele Street
We’ll provide another update next Friday for both Montreal and Toronto. If you have any questions or comments, please let us know.
Tags: network, toronto | Posted in Our coverage | 3 Comments »
By david | Posted July 16th, 2010
The network team is continuing to work hard to improve coverage. Here are the areas with enhanced coverage this week:
- Ahunstic-Cartierville: the intersection of Highway 40 and Highway 15, the crossing of O’Brien Blvd. and Salaberry St., as well as on Louisbourg St.
- Pointe-aux-Trembles: West of 2nd Avenue.
- Montreal-North: Fleury St. East as well as the intersection of Saint-Michel Blvd. and Henri-Bourassa Blvd. East.
- Côte-des-Neiges: Victoria Avenue on the west side, up to Côte-des-Neige on the east side, up to The Boulevard on the south and up to Côte-Ste-Catherine Rd. on the north side.
Our next update should include these sites:
- Plateau Mont-Royal: Parc La Fontaine Avenue, Rachel St., St-Denis St., Papineau Avenue, St-Joseph Blvd. and Saint-Laurent Blvd.
- East Downtown: the intersection of Sherbrooke and Saint-Urbain, McGill University, Park Avenue, Saint-Laurent Blvd., Saint-Denis, René-Lévesque Blvd. West and Sherbrooke St. West.
- Anjou & Rivière-des-Prairies: the crossing of Henri-Bourassa Blvd. and Rodolphe-Forget Blvd. as well as from the Ray Lawson Blvd. (Anjou) to Saint-Jean Baptiste Blvd. And the refineries areas.
One further update that will affect the next two weeks is the province-wide construction stoppage. This will affect our network construction through to August 2nd when the construction stoppage is lifted.
Thanks again for your comments – we read them all and provide feedback to the team here at Public Mobile.
Tags: Ahunstic-Cartierville, Anjou, Côte-des-Neiges, Downtown, montreal, Montreal-North, network, Plateau Mont-Royal, Pointe-aux-Trembles, Rivière-des-Prairies | Posted in Our coverage | 6 Comments »
By david | Posted July 9th, 2010
Once again, thanks for your comments regarding areas that need improved coverage. In addition to adjusting existing sites based on your feedback, we also added new sites this week, which improved the coverage in the following areas:
- Saint-Laurent (Côte-Vertu Blvd & Cavendish Blvd)
- Ahunstic (Emile-Journault Ave and Papineau)
- Anjou (Les Galeries Anjou Blvd and Beaubien St East)
- Rivière-des-Prairies (Perras Blvd and Armand Bombardier Blvd)
- Lachine (south of Hwy 20, near 46th Ave)
- LaSalle (south of Parc Angrignon)
We also have sites scheduled to go up next week that will improve coverage in the following area:
- Côte-des-Neiges and Queen-Mary
We’re going to work to provide updates on Friday of every week in future weeks. We receive a report from the Network team late on Thursdays and this will allow us to keep you informed as to what we’ve accomplished during the week.
Please keep sending us your comments, and we’ll keep working to improve.
Thanks again for your patience.
Tags: Ahunstic, Anjou, Côte-des-Neiges, montreal, network, Queen Mary, Rivière-des-Prairies, Saint-Laurent | Posted in Our coverage | 21 Comments »
By david | Posted July 1st, 2010
Thanks again for your comments regarding areas that need improved coverage – our network team is working hard and they have adjusted sites based on your feedback. As well, the network team is continually review the network performance. We will update you when we have confirmation of these adjustments.
There are new sites going live in the next week, which will improve coverage in the following areas:
- Côte-Vertu
- Ahunstic
- Rivière-des-Prairies
Additionally, we are extending the remorse return period until July 13th for those customers that activated their phone prior to July 6th. This means that if you are unhappy with our service, you can return the phone with the original invoice and packaging and we’ll provide you with a full refund.
We are aware that some customers haven’t had ideal experience to date, and we apologize for that and thank you for your patience.
Tags: Ahunstic, Côte-Vertu, montreal, network, Rivière-des-Prairies | Posted in Our coverage | 20 Comments »
By david | Posted June 28th, 2010
Thanks again for all your comments over the weekend as well as your patience. We read all of your comments and we are working hard to resolve issues you have. Network coverage was the biggest question over the weekend, and we now can provide you with timing and areas of the city that will see improvement in the coverage through the next few weeks.
Here are a list of areas we are working on in Montreal during the month of July.
- Rivière-des-Prairies: July 1st-5th
- Côtes-des-Neiges/Queen Mary: improved today, June 28th
- Côte-Vertu: July 1st-5th
- Lachine: July 10th-20th
- LaSalle: July 10-20th
- Ahunstic: July 1st-5th
- Verdun: July 15th-30th
We will continue to keep you posted as we get new information from our network team regarding their progress.
Tags: Ahunstic, Côte-Vertu, Côtes-des-Neiges, coverage, Lachine, LaSalle, montreal, network, Queen Mary, Rivière-des-Prairies, Update, Verdun | Posted in Our coverage | 23 Comments »
By david | Posted June 25th, 2010
This morning, we turned on the network in Montreal, giving Montrealers another choice for wireless service. We’re giving wireless customers unlimited talk and text service at a predictable price. No contracts, no credit checks, no surprises.
For those that took advantage of our pre-network launch offer, they’ll now be enjoying unlimited Canadian long distance for life as part of their $40/month unlimited talk and text service. For those who want to become unlimited, visit one of our 31 stores now open in Montreal. Check our store locator for the store closest by.
**UPDATE**
We heard that a few of our customers experienced some difficulty setting up their Public Mobile phones in Montreal this morning. Our network and systems are ready to get your talking, all you’ll need to do is follow these steps:
1) Turn the phone on and make sure the battery is fully charged.
2) Check your signal bars to be sure you are in the coverage area.
3) Press *228 and ’send’ (green button).
4) Listen for a message to confirm your phone has been properly set up.
If you’re still having issues, please call us at 1-877-999-5055 and we will be happy to help you.
Tags: live, montreal, network, unlimited | Posted in Our coverage, Plans and Features, Promotions | 26 Comments »
By david | Posted May 26th, 2010
We’re happy to announce that our network is now on! At midnight May 25th we turned on the our network in Toronto, giving all our customers unlimited talk and text service. For those that took advantage of our pre-network launch offer, they’ll now be enjoying unlimited Canadian long distance for life as part of their $40/month unlimited talk and text service.
For Montreal, we’re continuing our pre-network launch offer – For a limited time, join us and take advantage of free unlimited Canadian long distance for life! All you have to do is purchase a phone and subscribe to our $40 monthly plan before the official Montreal network launch on June 25th and you are in!
You can check our network coverage areas at http://www.publicmobile.ca/portal/consumer/coverage/coverage.xhtml .
To find a store to purchase a phone, use our store locator http://www.publicmobile.ca/portal/consumer/coverage/storeLocator.xhtml
Everybody talk.
Tags: 40$, coverage, montreal, network, public mobile, talk, toronto, unlimited | Posted in Our coverage, Plans and Features, Promotions | 2 Comments »
By david | Posted November 16th, 2009
(French) Public Mobile blog reader Maxo asked us a question about our bandwidth and it’s a good one. We thought we’d share it (and our answer) with you.
Maxo: Hi, I think that what scares people is the new bandwidth you’re using. There is not one other company in America who uses it and that feeds our skepticism. Have you done conclusive testing and are you not worried about facing unexpected surprises when you launch?
Public Mobile: Hi Maxo. Thanks for your questions. The spectrum that Public Mobile purchased is really no different to the rest of the spectrum that was auctioned last year by Industry Canada. In February this year we demonstrated this at a press conference in Toronto where we made a call over our recently purchased spectrum using mobile phone equipment that is commercially available. Similar spectrum is owned by Sprint in the United States.
We have a great network team here at Public Mobile and they’re working hard to ensure that our launch is problem free. Check back in tomorrow to see a video of Brian, our technical lead, and get a tour of one of our antenna sites.
Tags: bandwidth, network, public mobile answers your questions, skepticism answered, spectrum | Posted in Our coverage, People and Places | 8 Comments »
Montreal Network Update
By david | Posted June 26th, 2010
Thanks for all your feedback. We are reading all the comments, and trying to respond to you each via email. We are turning on new sites every day. We’ll post updates from our network team later this afternoon on the action plan for the next few days to improve our network. We apologize for the inconvenience and thank you for your patience.
**UPDATE – 10/06/26 at 6PM**
After speaking with the network team we can provide you with the following update. We currently have sites up and broadcasting across Montreal, and we will be adding more over the next three weeks to solidify and expand our coverage.
The following areas we’ll be adding sites in the next week – Côte-des-Neiges, Verdun, Papineau, and LaSalle to solidify the coverage of our network. We’ll also have a repair to one of our sites completed Monday which will also add to our coverage.
We appreciate your patience as we build our network and we’ll keep you updated as we add sites. Please keep sending us your comments, and we’ll keep working to improve.