Posts Tagged ‘roaming’

Public Mobile FAQs – You asked, and we answered

By | Posted January 31st, 2013

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We’ve noticed that when people are searching for Public Mobile online, there are 10 question keywords that they search with most frequently. We want to help you get to the right information quickly, which is why we’ve reproduced the top 10 most common questions with regard to Public Mobile–right here on our blog. Continue reading

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Roaming with Public Mobile

By | Posted March 17th, 2011

If life is taking you on the road, Public Mobile has good news for you: Our network is now larger. We have expanded our network and have added roaming, making it possible for you to talk and text while you’re traveling outside of our Unlimited Coverage Area.

Our roaming works on a pay-per-use basis, so you will only be charged when you use the service. Here are the steps to set up roaming:

  1. Dial *228 when in the Public Mobile network area to update your phone. Public Mobile has sent out an automatic update via the network, but in some cases your phone might not have received it.
  2. Some money in your Public Mobile wallet before leaving town. Existing customers can call *611 and have a one-time $5 credit applied to their account to get started with roaming.

Public Mobile’s roaming charges are 15¢/minute, the lowest price in Canada, and will allow you to call any destination in Canada or the United States. For incoming calls, the same roaming charges of 15¢/minute apply and allow you to accept calls from Canada, the United States or international destinations. If you have text messaging, you will be able to receive unlimited free text messages while roaming and will only be charged 15¢ for any messages you send.

You can choose to roam by setting your phone to ‘automatic’. Instructions are available here or you can call *611 from your Public Mobile phone for assistance from our contact centre.

Our roaming coverage area includes major cities in both Ontario, Quebec, Nova Scotia, Manitoba, Alberta and British Columbia.

For more information on roaming, consult our February 28th blog post on the subject.

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Roaming with Public Mobile

By | Posted February 28th, 2011

If life is taking you on the road, Public Mobile has good news for you: Our network is now larger. We have expanded our network and have added roaming, making it possible for you to talk and text while you’re traveling outside of our unlimited coverage area.

Our roaming works on a pay-per-use basis, so you will only be charged when you use the service. All you have to do is add money to your Public Mobile Wallet before leaving town and you’ll be able to complete local or long distance calls to anywhere in Canada and the U.S., as well as send and receive text messages.

Public Mobile’s roaming charges are 15¢/minute, the lowest price in Canada, and will allow you to call any destination in Canada or the United States. For incoming calls, the same roaming charges of 15¢/minute apply, and allow you to accept calls from Canada, the United States or international destinations. If you have text messaging, you will be able to receive unlimited free text messages while roaming and will only be charged 15¢ for any messages you send.

Our roaming coverage area includes major cities in both Ontario and Quebec, as well as in Nova Scotia, Manitoba, Alberta and B.C. We’ll be updating maps in our stores and online before we launch.

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If you have any questions or want to learn more about the Wallet and our roaming service, visit our FAQ section, call us at 1-877-999-5055 or visit the store nearest you.

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Not free…but close!

By | Posted February 27th, 2011

For a limited time only, Public Mobile is offering a steal of a deal.

Sign up now and you’ll get unlimited talk and text for 6 months for only $25.

That’s a savings of $180 over the regular price. You’ll get $10 off our real unlimited talk and text plan plus free Canadian and U.S long distance plus free voicemail. As well, for those of you who spend a lot of time on the road, we’re giving you a $5 roaming credit to get you started with our roaming service when it launches March 14th.

Click here to find a Public Mobile store near you.

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Answers to frequently asked questions

By | Posted December 18th, 2009

We have been getting a whole lot of questions from you and we want to try to address as many as we can. Below is a list of FAQs that we have gathered over the last little while, along with our answers.  We love hearing from all of you and really appreciate your interest in unlimited talk with Public Mobile.

Q: Will your plan include long distance coverage?
A: Yes, we’ll certainly have options available around long distance– whether it is Canada, US or internationally.  As we get closer to launch we’ll be sure to communicate the full details of our offer. Right now, we aren`t publicly discussing this information.

Q: Does $40/month include voicemail and call display?
A: We`re thinking of all types of options, including voicemail and call display.  However, right now, we aren`t publicly discussing these plans.  As we get closer to launch we’ll be sure to communicate the full details of our offer.

Q: Will you have roaming capabilities/US/over seas?
A: Public Mobile’s offer will be $40 flat rate unlimited talk and text.  Initially we will not offer roaming but that may be added over time.

Q: I’m looking for a simple data plan along with talk & text.
A: While we are building our network to accommodate data transmission, our initial offer at launch will be an unlimited talk and text plan.

Q: Will you offer more rate plans in the future?
A: At launch, we’ll have our $40 unlimited talk and text plan, and we’re currently looking at more plans to follow.

Q: Definitely no contracts?
A: Definitely no contracts, no credit checks and no surprises.

Q: What will be your primary distribution method?
A: You’ll be able to purchase Public Mobile phones and service through corporate and dealer stores.

Q: Where and when can I purchase this service?
A: As we get closer to launch we’ll be sure to let you know where you can purchase Public Mobile phones and plans.

Q: Will I be able to bring a phone, or will I have to purchase a Public Mobile phone?
A: No, you will not be able to use an old CDMA phone on the Public Mobile network.

Q: Will the Public Mobile phones support other commercially available blocks of spectrum?
A: Our phones are also  capable of supporting commercially available PCS (Personal Communications Service) blocks of spectrum, so if you ever need to make a 911 call outside the Public Mobile network footprint, the phone will still place the call.

Q: What regions do your licences cover?
A: Our licence covers southern Ontario and Quebec from Windsor to Quebec City – an area with 19 million Canadians.

Q: Will there be service in places other than Montreal and Toronto?
A: Our initial launch will take place in Montreal and Toronto, with plans for coverage from Quebec City to Windsor in the coming years.

Q: What phone models will you have at launch?
A: We currently have the ZTE C78 up on our website as a phone we’ll offer at launch. We’ll also offer a selection of phones from various manufacturers that we have yet to disclose.

Q: What is G – block spectrum anyway?
A: The spectrum that Public Mobile acquired in the 2008 Spectrum auction conducted by Industry Canada was known as G-Block. The letter is just a way of designating that particular block, and is no different than the A, B, C, D, E or F blocks that were also part of the auction

Q: Why did you go with CDMA technology?
A: GSM and CDMA describe the network technologies that mobile phones work on. Both have proponents that say one is superior to the other. In the case of Public Mobile, we’ll be building our network on CDMA technology because the network is able to handle a greater capacity

Q: Is G band going to work as well as GSM or CDMA?
A: Band (or G-Block) describes a block of spectrum that was auctioned by Industry Canada in 2008, with no difference between G-Band and A, B, C, D, E or F Bands that were also auctioned off.   GSM and CDMA describe the network technologies that mobile phones work on. Both have proponents that say one is superior to the other. In the case of Public Mobile, we’ll be building our network on CDMA technology.

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